Privacy Policy

Brand Name: Baba Mastnath Ayurved
Company Name: Vishwanath Ayurved Private Limited
GSTIN/UIN: 07AAKCV4345E1Z9

At Baba Mastnath Ayurved, we respect your privacy and are committed to protecting the personal information you share with us while using our website www.babamastnathayurved.com.

This Privacy Policy explains how Vishwanath Ayurved Private Limited collects, uses, stores, and protects your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

We may collect the following information from you:

Personal details: Name, mobile number, email address, billing address, shipping address, and PIN code.

Order details: Products ordered, order value, payment status, delivery status, return or refund requests, and customer support communication.

Payment information: Payment method, transaction status, payment reference number, and related payment confirmation details. We do not store your complete card, UPI, net banking, or wallet credentials.

Device and usage information: IP address, browser type, device type, pages visited, time spent on the website, and other basic website usage data.

Communication details: Messages, emails, WhatsApp chats, calls, feedback, reviews, or complaints shared by you with us.

2. How We Use Your Information

We use your information for the following purposes:

• To process, confirm, dispatch, and deliver your orders
• To share order updates, invoices, shipping details, and tracking information
• To handle cancellations, returns, refunds, and customer support requests
• To contact you through phone, SMS, WhatsApp, email, or other communication channels
• To improve our website, products, customer service, and shopping experience
• To prevent fraud, misuse, unauthorized transactions, or suspicious activities
• To comply with GST, tax, accounting, legal, and regulatory requirements
• To send promotional offers, product updates, or brand communication, where permitted

3. Sharing of Information

We may share your information with trusted third parties only when required for business, legal, or operational purposes, such as:

• Courier and logistics partners, including Shiprocket and its courier partners
• Payment gateway providers and banking partners
• Website hosting, IT, analytics, and technical service providers
• Accounting, legal, tax, and compliance professionals
• Government authorities, courts, regulators, or law enforcement agencies, if legally required

We do not sell your personal information to any third party.

4. Shipping and Delivery Partners

Since we ship orders through Shiprocket and its associated courier partners, your name, address, mobile number, order details, and other necessary delivery information may be shared with them for shipment creation, tracking, delivery, return, or related logistics services.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website performance, remember preferences, understand visitor behavior, and provide a better user experience.

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online platform, website, payment system, or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of data transmitted over the internet.

7. Payment Security

Payments made on our website may be processed through third-party payment gateways. Your sensitive payment details such as full card number, CVV, UPI PIN, net banking password, or wallet credentials are processed by the payment gateway and are not stored by us.

Please do not share sensitive banking passwords, OTPs, UPI PINs, or card CVV with anyone claiming to represent Baba Mastnath Ayurved.

8. Retention of Information

We may retain your personal information for as long as necessary to fulfill the purpose for which it was collected, including order processing, customer support, tax records, accounting, legal compliance, dispute resolution, and fraud prevention.

9. Marketing Communication

We may contact you with product updates, offers, health and wellness information, or promotional communication through SMS, WhatsApp, email, or phone.

You may opt out of promotional communication by contacting us. However, we may still send essential transactional communication related to your orders, payments, shipping, returns, refunds, or legal notices.

10. Children’s Privacy

Our products and website are intended for use by adults. We do not knowingly collect personal information from children without parental or guardian consent.

If you believe that a child has shared personal information with us, please contact us so that appropriate action can be taken.

11. Your Rights

You may contact us to:

• Request correction of your personal information
• Ask for details about information shared by you
• Withdraw consent for promotional communication
• Raise concerns regarding use of your personal information

Some information may still be retained where required for legal, tax, accounting, regulatory, fraud prevention, or dispute resolution purposes.

12. Third-Party Links

Our website may contain links to third-party websites, payment pages, courier tracking pages, social media pages, or marketplace platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Customers are advised to review the privacy policies of those websites before sharing any information.

13. Changes to This Privacy Policy

Baba Mastnath Ayurved reserves the right to update, modify, or revise this Privacy Policy at any time.

The latest version published on our website shall apply to your use of the website and services.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Baba Mastnath Ayurved
Vishwanath Ayurved Private Limited
GSTIN/UIN: 07AAKCV4345E1Z9

Address:
Plot No. 38, Third Floor,
DSIDC Scheme-I, Okhla Industrial Area,
Phase-II, New Delhi – 110020
India

Email: info@babamastnathayurved.com
Phone/WhatsApp: +91-9910405783
Website: www.babamastnathayurved.com