Terms of Service

Brand Name: Baba Mastnath Ayurved
Company Name: Vishwanath Ayurved Private Limited
GSTIN/UIN: 07AAKCV4345E1Z9
Website: www.babamastnathayurved.com

These Terms of Service govern your use of the website www.babamastnathayurved.com and purchase of products from Baba Mastnath Ayurved, operated by Vishwanath Ayurved Private Limited.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

1. About Us

Baba Mastnath Ayurved is a brand of Math Asthal Bohar, Rohtak and is Marketed by Vishwanath Ayurved Private Limited, engaged in the sale and distribution of Ayurvedic medicines, wellness products, oils, powders, tablets, capsules, and related products.

2. Eligibility to Use

By using this website, you confirm that:

• You are legally capable of entering into a valid contract.
• You are at least 18 years of age, or using the website under parental/guardian supervision.
• The information provided by you is true, complete, and accurate.
• You are purchasing products for lawful and personal use or valid business purposes.

3. Product Information

We make reasonable efforts to display accurate product details, ingredients, usage directions, prices, images, and descriptions.

However, product packaging, label design, ingredients, formulation details, and appearance may change from time to time due to regulatory, manufacturing, or operational reasons.

The product images shown on the website are for reference purposes only. Customers should read the product label, usage instructions, precautions, and expiry details before use.

4. Ayurvedic Product Disclaimer

Our products are Ayurvedic medicines and wellness products based on classical and traditional Ayurvedic principles.

The information provided on our website is for general awareness and product understanding only. It should not be treated as medical advice, diagnosis, treatment, or substitute for consultation with a qualified medical practitioner.

Individual results may vary depending on age, body type, health condition, diet, lifestyle, dosage, and method of use.

Customers are advised to consult a qualified healthcare professional before using any product, especially in case of pregnancy, breastfeeding, chronic illness, existing medication, allergy, surgery, or serious medical condition.

5. Orders and Acceptance

Placing an order on our website does not automatically mean that the order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order due to:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspicious or fraudulent activity
• Non-serviceable delivery location
• Incorrect or incomplete customer details
• Legal, regulatory, or operational reasons

If a prepaid order is cancelled by us, eligible refund shall be processed as per our Refund Policy.

6. Pricing and Payment

All prices are listed in Indian Rupees unless otherwise mentioned.

Prices may change without prior notice. The price applicable at the time of order confirmation shall generally apply.

Payments may be made through available payment options on the website, including payment gateway, UPI, cards, net banking, wallets, COD, or other permitted modes.

We do not store sensitive payment information such as full card number, CVV, UPI PIN, OTP, net banking password, or wallet credentials.

7. Cash on Delivery

Cash on Delivery may be available for selected PIN codes and products, subject to courier partner serviceability.

For COD orders, we may contact the customer through phone, WhatsApp, SMS, or email for confirmation before dispatch.

If the customer does not confirm the order, remains unreachable, refuses delivery, or has a history of repeated COD refusal, we reserve the right to cancel the order or restrict COD facility in future.

8. Shipping and Delivery

Orders are shipped through Shiprocket and its associated courier partners.

Delivery timelines are estimated and may vary due to courier delays, weather, strikes, festivals, government restrictions, remote location serviceability, or other circumstances beyond our control.

Customers must provide complete and accurate shipping details. We shall not be responsible for delivery failure or delay caused due to incorrect address, wrong phone number, customer unavailability, or refusal of delivery.

Shipping shall be governed by our Shipping Policy published on the website.

9. Returns, Refunds, and Replacements

Due to the nature of Ayurvedic medicines and consumable healthcare products, returns are accepted only in genuine and verified cases such as damaged product, leakage, wrong item, missing item, expired product, or tampered package.

Return or refund requests must be raised within the timeline mentioned in our Return & Refund Policy.

Returns, refunds, cancellations, and replacements shall be governed by our Return & Refund Policy published on the website.

10. User Responsibilities

While using our website, you agree not to:

• Use the website for unlawful, fraudulent, or harmful purposes
• Provide false, misleading, or incomplete information
• Attempt unauthorized access to our website, systems, or customer data
• Misuse offers, coupons, promotions, referral codes, or COD facility
• Copy, reproduce, or misuse our content, product images, brand name, trademarks, or designs
• Upload or transmit harmful code, spam, malware, or abusive content
• Interfere with the normal working of the website

11. Intellectual Property

All content available on this website, including brand name, logo, product images, product descriptions, text, graphics, labels, designs, website layout, and other materials, belongs to Vishwanath Ayurved Private Limited, its brand Baba Mastnath Ayurved, or its authorized licensors.

You may not copy, reproduce, modify, publish, distribute, sell, or commercially exploit any content without prior written permission.

12. Offers, Discounts, and Promotions

Any offer, discount, coupon, free shipping benefit, bundle offer, or promotional campaign may be introduced, modified, withdrawn, or cancelled at our discretion.

Offers may be subject to specific terms, validity periods, order value, product category, location, or customer eligibility.

Misuse of promotional offers may result in cancellation of order or restriction of account/service.

13. Reviews and Feedback

By submitting reviews, testimonials, photos, videos, feedback, or suggestions, you permit us to use, display, reproduce, or share such content for website, marketing, service improvement, and promotional purposes, subject to applicable laws.

You must not submit false, offensive, defamatory, misleading, abusive, or unlawful content.

We reserve the right to moderate, remove, or not publish any review or feedback at our discretion.

14. Limitation of Liability

To the maximum extent permitted by law, Vishwanath Ayurved Private Limited, Baba Mastnath Ayurved, its directors, employees, agents, logistics partners, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive loss arising from:

• Use or inability to use the website
• Product misuse or improper consumption
• Delay or failure in delivery by courier partners
• Incorrect information provided by the customer
• Technical errors, website downtime, or payment gateway issues
• Allergic reaction, health issue, or unsuitability of product due to individual body condition
• Unauthorized access caused by factors beyond our reasonable control

Our total liability, if any, shall not exceed the amount paid by the customer for the specific product/order giving rise to the claim.

15. Third-Party Services

Our website may use third-party services such as payment gateways, courier/logistics platforms, analytics tools, hosting providers, marketplace links, or social media integrations.

We are not responsible for the acts, omissions, policies, technical failures, delays, or data practices of third-party service providers. Use of third-party services may be governed by their own terms and policies.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our website, you consent to our handling of information as described in the Privacy Policy.

17. Force Majeure

We shall not be liable for delay, failure, or non-performance caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, pandemic, strikes, transport disruptions, government restrictions, war, riots, internet failure, courier network disruption, payment gateway failure, or any other unforeseen event.

18. Termination or Restriction of Access

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe that the user has violated these Terms of Service, misused our platform, engaged in fraud, or caused harm to our business, systems, or customers.

19. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to use of the website, products, orders, payments, delivery, returns, refunds, or these Terms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

20. Changes to Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

The latest version published on our website shall apply to your use of the website and all purchases made through it.

21. Contact Information

For any questions related to these Terms of Service, please contact us at:

Baba Mastnath Ayurved
Vishwanath Ayurved Private Limited
GSTIN/UIN: 07AAKCV4345E1Z9

Address:
Plot No. 38, Third Floor,
DSIDC Scheme-I, Okhla Industrial Area,
Phase-II, New Delhi – 110020
India

Email: info@babamastnathayurved.com
Phone/WhatsApp: +91-9910405783
Website: www.babamastnathayurved.com